How our pages get written, checked and corrected
Every page about money owes its reader two things: figures that trace back to a published source, and wording that says what the figure means without dressing it up. That is the whole standard, and the sections after the opening show how it holds — the rules, the correction route, the update rhythm and the research trail.
Our writing rules, kept in the open
We write every page against a short list of rules, and the list stays in the open:
- Plain language first: a rule is stated the way a player would repeat it, not the way a contract would.
- Local currency and terms: figures appear in the market’s money, conversions marked with a rate and a date.
- Responsible messaging: play is framed as paid entertainment, limits and help lines named without drama.
- No dressing: where a figure is a cap or a minimum, it reads as a cap or a minimum, not as a benefit.
- The brand name stays in its base form, and the platform’s own wording wins where it exists.
How a reader flags a mistake to us
- Write to the support desk through the contact routes with the page topic and the figure in question; a screenshot of the disputed line shortens the round.
- A flag without a source is still read — the editorial side checks it against the published record either way.
- We read the flag against the platform’s published source, not against memory.
- A confirmed correction lands on the page itself, and the figure that replaced it carries the same sourcing as the one it replaced.
- Where the flag shows the page misread a rule, the section is redrafted, not patched with a footnote.
Accuracy checks and the update rhythm
- Figures are re-read against the published sources on a rhythm, and pages that quote moving things — rates, windows, offers — move with them.
- An offer that ends is removed or restated, never left standing as if it still ran.
- The date line on policy pages marks the version the reader is reading; content pages carry their updates silently in the text.
- Where a conversion is used, the rate and its date travel with the figure so the arithmetic stays checkable.
- Reader flags re-open a page at any age: a correction that survives the source check lands on the page, and the reader who sent it can see the fixed wording on the same address they flagged.
The research trail behind our pages
- Collect the platform’s own published material first — bonus terms, cashier terms, the loyalty ladder, the legal pages.
- Cross-check the figures across independent listings where they exist, and note where published numbers differ by region rather than blending them.
- Read the market side: local currency, local help lines, the routes Australian players actually use.
- Draft only what the sources state, and leave what they omit out of the page rather than softening it into a guess.
- We hand the draft to the checks — hygiene, structure, facts — before it reaches the reader.